Privacy Policy

1. About Us and This Policy

Gradonomics Educational Services ("Company", "we", "us", or "our"), operating under the Vedanga brand, publishes the Drishti mobile application ("App") for numerology practitioners on Android and iOS.

This Privacy Policy is prepared in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable Indian laws.

This Policy applies to:

• Practitioners — Users who download and use the App
• Clients — Third parties whose information a Practitioner may enter into the App during their practice

2. How Information Is Handled

The current version of the App does not require an account or login and does not collect or transmit personal data, client data, analytics, device identifiers, or crash reports.

Client information you enter as a Practitioner — such as client names, birth dates, numerological calculations, and consultation notes — is processed and stored only on your device. We do not access it, transmit it, or hold copies of it. As the Practitioner entering this information, you are responsible for obtaining the client's consent and keeping their information secure.

3. Information You Choose to Share With Us

The App itself does not collect data. If you contact us for support, feedback, a legal request, or a grievance, you may voluntarily provide information outside the App.

• Your name, email address, or telephone number;
• The details of your query, feedback, or grievance;
• Any screenshots, reports, or other information you choose to attach.

We use support information only to respond to you, investigate the issue you reported, and meet applicable legal obligations.

4. What We Do Not Collect

For clarity, the App does not collect:

• Your name, phone number, or email address (unless you contact us directly)
• Your location or GPS data
• Your contacts, calendar, files, or photos
• Any content of your client profiles or notes
• Device identifiers, analytics, usage telemetry, or crash reports
• Any biometric or financial information
• Browsing activity outside the App

5. How We Use Support Information

Information that you voluntarily provide when contacting us is used only to:

• Respond to your queries when you contact us
• Investigate and resolve a reported issue
• Comply with applicable legal obligations

We do not sell, rent, or share your data with third parties for commercial purposes. We do not use your data for advertising or profiling.

6. Where Your Data Is Stored

• Client information and your notes: stored only on your device. The Company has no access to it.
• Downloaded PDF reports: stored in the location selected or used by your device. These files exist outside the App's private storage and remain under your control.
• Support communications: stored by the email, messaging, or social-media service through which you choose to contact us, subject to that service's terms and privacy policy.

7. Third-Party Services

The App is distributed through the following third-party platforms:

• Google Play Store (Android) and Apple App Store (iOS) — for distributing and updating the App.

When you use the App's "Share" feature to send a PDF or note via WhatsApp, email, or any other app installed on your device, that sharing is initiated entirely by you. The Company has no visibility into or control over that transfer. The privacy practices of the receiving app apply from that point onward.

8. How Long We Keep Data

• Support communications: retained for up to 2 (two) years or as required by law.
• Client information and your notes: retained locally until you delete them within the App or uninstall the App. Uninstalling removes the App's local data.
• Downloaded PDF reports: remain in the location where they were saved until you delete them separately. Uninstalling the App does not automatically delete these files.

9. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• To know what personal data we hold about you
• To request correction or erasure of your personal data, subject to legal requirements
• To nominate another individual to exercise your rights in the event of your death or incapacity
• To withdraw consent where our processing is based on your consent
• To raise a grievance with our Grievance Officer

To exercise these rights, contact us at the details in Section 13. We will acknowledge your request within 48 hours and respond within 30 days.

10. Data Security

We take reasonable technical and organisational measures to protect support information voluntarily provided to us, including restricted access and secure development practices.

Because your client information is stored on your device, we strongly recommend that you:

• Enable a screen lock or biometric authentication
• Do not share your device with unauthorised persons
• Keep your device's OS and the App updated
• Take periodic backups of your data

11. Children's Privacy

The App is intended for adult professional use. We do not knowingly collect personal data from individuals under 18. If you believe a minor has used the App or provided information through it, please contact us immediately.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through an in-app notification or through an updated "Last Updated" date on this page. Continued use of the App after any changes constitutes acceptance of the revised Policy.

The current version of this Policy will always be available at: drishti.vedanga.in/privacy

13. Grievance Officer and Contact

In accordance with Indian law, we have designated a Grievance Officer to address privacy-related queries and complaints.

For general privacy queries, email helpdesk@gradonomics.com with the subject line "Privacy Query — Drishti App". For general product support, you may also contact us on WhatsApp at +91 95826 30630.